James was awesome!! I appreciate everything he did to help me through the storage process!!!! ☺
Although I didn't rent a unit, Lindsey was very sweet and informative over the phone.
I wish it was possible to give a zero as a review, but this and my complaint with the Better Business Bureau will have to do. I will NEVER do business with this establishment EVER again. To say the customer service is RUDE would be an understatement. They don't return phone call after phone call after phone call, message after message after message. James is one of the rudest people we have ever dealt with. Then some district manager, "Richard" don't waste your time, he won't call you back. Don't waste your time calling his boss, because they won't call you back. But, they will take your money when you go there and that's the last time you will ever speak to them. The lack of customer service is appalling. Even if they gave away free units, I still wouldn't go there. Never Never again, stay far, far, far away from this location. Anybody who is writing a good review about James (or the lady who answers the phone that refuses to provide her name) is just a personal family member or friend trying to make James or Ms. "Unknown" look good when truly they are both ignorant imbeciles who are simply improper & unethical employees who have absolutely NO CUSTOMER SERVICE SKILLS WHATSOEVER!
Store 20423- John has great customer service. He went above and beyond to help me out and get me on my way
JR was a great help with all my needs will see him again
Public Storage is a US Storage based in Sharonville, Ohio. Public Storage is located at 3677 E Kemper Rd, Sharonville, OH 45241, USA.
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